# What to do after an accidental purchase

Handle accidental purchases quickly by preserving evidence and contacting billing before starting disputes.

- Canonical URL: https://personapp.io/help/payment/accidental-purchase
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-08
- Last reviewed: 2026-02-18
- Publisher: PersonApp Help Center (https://personapp.io/help)

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If you bought the wrong package by mistake, collect transaction details immediately and contact billing support for review. Fast reporting improves resolution because payment and usage timelines are still easy to verify.

## Steps

1. Do not make additional purchases until the accidental one is reviewed.
2. Record package, charged amount, and payment timestamp from your confirmation.
3. Check whether purchased coins were already spent on premium actions.
4. Submit a billing request with full context and wait for support decision.

## Frequently Asked Questions

### Can accidental purchases be reversed instantly?

Not always. Billing team verifies fulfillment and usage before deciding next action.

### Should I spend those coins while waiting?

Avoid spending until support completes review, because usage can affect refund eligibility.

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*Markdown version of https://personapp.io/help/payment/accidental-purchase, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*