# Bought coins but did not receive them

If coins were not added, verify the success page, then confirm profile balance and transaction state before retrying.

- Canonical URL: https://personapp.io/help/payment/coins-not-received
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-23
- Last reviewed: 2026-02-26
- Publisher: PersonApp Help Center (https://personapp.io/help)

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Most coin-delivery issues are caused by interrupted redirect or delayed webhook processing, not lost payments. PersonApp credits coins after verified Stripe success and writes transaction metadata for traceability.

## Steps

1. Go back to /payment-success and allow the balance verification sequence to finish.
2. Open /profile and check whether your coin total increased by the exact purchased package amount.
3. If unchanged, check whether your bank/card shows posted or pending status for the payment.
4. Email billing support with user ID, package, amount paid, and approximate payment time.

## Frequently Asked Questions

### What details should I send to support?

Send user ID, package selected, charged amount, payment time, and a screenshot of checkout confirmation if available.

### Will coins be doubled if support reprocesses?

Fulfillment logic is idempotent-aware. Support verifies transaction state before any manual correction.

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*Markdown version of https://personapp.io/help/payment/coins-not-received, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*