# How to contact billing support

Use a complete billing ticket with user ID, package data, timestamps, and screenshots for fastest resolution.

- Canonical URL: https://personapp.io/help/payment/contact-billing-support
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-07
- Last reviewed: 2026-02-18
- Publisher: PersonApp Help Center (https://personapp.io/help)

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The most effective billing requests include exact transaction context instead of general descriptions. Share user ID, package, amount, payment time, and what you already checked in-app so support can resolve quickly.

## Steps

1. Email billing support with a short subject describing the issue type (coins missing, duplicate charge, refund request).
2. Include user ID, package amount, payment time, and screenshot evidence.
3. State whether coins were credited, spent, or still missing.
4. Keep replies in one thread so support has complete case history.

## Frequently Asked Questions

### What is the minimum info needed for billing support?

User ID, payment amount, payment timestamp, and issue summary are the minimum required.

### Where do I find my user ID?

Open profile and copy the displayed account ID from the ID row.

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