# How digital receipts are sent

Receipts are issued through Stripe using your account email from the authenticated session.

- Canonical URL: https://personapp.io/help/payment/receipt-email
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-21
- Last reviewed: 2026-02-25
- Publisher: PersonApp Help Center (https://personapp.io/help)

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PersonApp passes your signed-in email to Stripe as receipt_email when creating the payment intent. Stripe then handles receipt delivery based on payment completion and email deliverability.

## Steps

1. Make sure your account email is correct before starting checkout.
2. Complete payment and allow webhook confirmation to finalize the transaction.
3. Check inbox and spam folders for receipt from Stripe.
4. If missing, contact support with payment time and account email so they can trace the intent.

## Frequently Asked Questions

### Can I send the receipt to another email?

Current checkout uses the authenticated account email. Per-transaction alternate email is not exposed in UI.

### Do I still get a receipt for failed payments?

Receipts are tied to successful charge completion, not failed authorization attempts.

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*Markdown version of https://personapp.io/help/payment/receipt-email, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*