# Digital purchase refund policy

Digital purchase refunds are handled case-by-case after transaction verification and usage review.

- Canonical URL: https://personapp.io/help/payment/refund-policy-digital
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-20
- Last reviewed: 2026-02-24
- Publisher: PersonApp Help Center (https://personapp.io/help)

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PersonApp treats coin purchases as digital goods, so refunds are reviewed using payment status, fulfillment state, and usage context. Contact billing quickly if the issue is accidental purchase, failed fulfillment, or suspected fraud.

## Steps

1. Collect your user ID, charged amount, package, and transaction time before contacting support.
2. Describe whether coins were delivered and whether any of those coins were already spent.
3. Submit request through billing support email so the team can review transaction metadata.
4. Avoid opening a bank dispute first unless urgent, because direct review is usually faster and cleaner.

## Frequently Asked Questions

### Are all coin purchases automatically refundable?

No automatic blanket refund is applied; each case is reviewed against transaction and usage evidence.

### How long should I wait before escalating?

Send the request as soon as you detect the issue, ideally the same day while transaction context is fresh.

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*Markdown version of https://personapp.io/help/payment/refund-policy-digital, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*