# How the unban fee flow works

Banned users can use the dedicated $4.99 unban checkout flow shown on the suspension screen.

- Canonical URL: https://personapp.io/help/payment/unban-fee-explained
- Category: Payment
- Platforms: web, ios, android
- Published: 2026-02-13
- Last reviewed: 2026-02-21
- Publisher: PersonApp Help Center (https://personapp.io/help)

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When an account-level ban is active, BanGuard shows a direct payment option to pay $4.99 and restore access. After Stripe confirms success, webhook logic sets is_banned to false and logs an unban_fee transaction.

## Steps

1. From the suspension screen, click “Pay $4.99 to Unban”.
2. Complete Stripe payment in the embedded payment form.
3. Wait for confirmation and refresh the app state so ban status is rechecked.
4. If access is still blocked after payment success, contact support with payment intent timing.

## Frequently Asked Questions

### Is unban instant?

It is usually near-instant after successful webhook processing, then UI refresh confirms active status.

### Where is this payment recorded?

An unban_fee transaction entry is created with payment metadata for traceability.

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*Markdown version of https://personapp.io/help/payment/unban-fee-explained, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*