# Blank video feed or frozen camera preview

Blank or frozen video feed can come from camera track failure, paused rendering, or browser GPU instability.

- Canonical URL: https://personapp.io/help/technical-support/blank-video-feed
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-19
- Last reviewed: 2026-02-24
- Publisher: PersonApp Help Center (https://personapp.io/help)

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A blank feed means a video track exists but rendering or capture is interrupted. Reinitializing camera and disabling conflicting extensions/GPU stress usually restores stream output.

## Steps

1. Turn camera off/on once in-call, then recheck preview frame updates.
2. Reload page and grant camera permission again if feed stays black.
3. Disable extensions that modify media or block script execution.
4. Try another browser profile to isolate GPU/driver versus site-level issue.

## Frequently Asked Questions

### Why do I see partner but not myself?

Your local capture may be broken while remote subscription still works.

### Can battery saver cause frozen preview?

Yes. Aggressive power-saving modes can throttle browser rendering and camera pipelines.

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*Markdown version of https://personapp.io/help/technical-support/blank-video-feed, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*