# How to fix blocked browser permissions

Reset camera/microphone permissions correctly to clear “blocked” state and restart media initialization.

- Canonical URL: https://personapp.io/help/technical-support/browser-permissions
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-26
- Last reviewed: 2026-02-27
- Publisher: PersonApp Help Center (https://personapp.io/help)

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When permissions are blocked, PersonApp media initialization fails before matchmaking. The fastest fix is resetting site permissions and re-granting camera/mic on the next prompt.

## Steps

1. Open browser lock icon > Site settings > reset Camera and Microphone permissions.
2. Reload PersonApp and accept the permission prompts when they reappear.
3. Confirm preview works, then start matching again.
4. If prompts never appear, clear site data for PersonApp and reopen the page.

## Frequently Asked Questions

### Why does “Ask” not always prompt again?

Some browsers suppress prompts after repeated denies until site data/permission is fully reset.

### Should I allow notifications too?

Notifications are optional for media chat; camera/microphone permissions are mandatory for video flow.

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*Markdown version of https://personapp.io/help/technical-support/browser-permissions, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*