# Camera not working in browser

Fix camera startup failures by checking browser permission state, device lock, and active camera conflicts.

- Canonical URL: https://personapp.io/help/technical-support/camera-not-working
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-28
- Last reviewed: 2026-02-28
- Publisher: PersonApp Help Center (https://personapp.io/help)

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PersonApp requires successful getUserMedia access before matching starts, so blocked camera permission stops the flow at initialization. Most failures are browser permission denial, another app locking the webcam, or HTTPS/device policy issues.

## Steps

1. Open browser site settings for PersonApp and set Camera to Allow, then refresh.
2. Close Zoom/Meet/OBS or any app that may currently own the webcam device.
3. Retry from home video screen and confirm camera preview appears before matching.
4. If still blocked, test camera on another site to isolate device-driver versus browser issue.

## Frequently Asked Questions

### Why does matching not start without preview?

Video flow initializes camera first; if preview fails, the app cannot proceed to active match publish state.

### Does private/incognito mode affect camera access?

Yes. Incognito often resets permission defaults and can cause repeated prompts or denied access.

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*Markdown version of https://personapp.io/help/technical-support/camera-not-working, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*