# How to clear cache and cookies safely

Clearing site data can remove corrupted local state that blocks permissions, tokens, or rendering behavior.

- Canonical URL: https://personapp.io/help/technical-support/clear-cache-cookies
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-14
- Last reviewed: 2026-02-21
- Publisher: PersonApp Help Center (https://personapp.io/help)

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When media or matching behaves inconsistently, stale cache/cookies can preserve broken state. Clearing PersonApp site data and re-authorizing permissions often restores clean startup.

## Steps

1. Open browser settings and clear cookies/site data for PersonApp domain.
2. Close all tabs, reopen PersonApp, and sign in again.
3. Re-allow camera/microphone when prompted.
4. Run a fresh match to confirm stable behavior after reset.

## Frequently Asked Questions

### Will clearing cookies remove my account?

No. Account data is server-side; clearing cookies only signs you out locally.

### Should I clear all browser data?

Start with PersonApp site data first; global clear is optional if issue persists.

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*Markdown version of https://personapp.io/help/technical-support/clear-cache-cookies, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*