# Disable browser extensions that break calls

Some browser extensions break WebRTC, permissions, or script execution used by live chat flows.

- Canonical URL: https://personapp.io/help/technical-support/disable-conflicting-extensions
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-13
- Last reviewed: 2026-02-21
- Publisher: PersonApp Help Center (https://personapp.io/help)

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Privacy blockers, script modifiers, and media-routing extensions can interfere with PersonApp startup and in-call behavior. Testing in extension-free mode is the fastest way to confirm conflicts.

## Steps

1. Open an incognito/private window with extensions disabled and retest chat.
2. If it works, re-enable extensions one-by-one to identify the conflict.
3. Whitelist PersonApp in the problematic extension if supported.
4. Keep media-related and aggressive script-blocking extensions disabled for chat sessions.

## Frequently Asked Questions

### Which extension types break chat most often?

Ad/script blockers, anti-fingerprinting tools, and media rerouting extensions are common offenders.

### Does password manager extension cause this?

Usually no, but test with all extensions off first to be certain.

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*Markdown version of https://personapp.io/help/technical-support/disable-conflicting-extensions, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*