# Profile image upload fails

Profile avatar upload fails when file type/size is invalid or network/storage request is interrupted.

- Canonical URL: https://personapp.io/help/technical-support/profile-image-upload-fails
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-10
- Last reviewed: 2026-02-19
- Publisher: PersonApp Help Center (https://personapp.io/help)

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PersonApp avatar upload accepts image files and enforces a 5MB client-side limit before upload. Failures are usually unsupported file type, oversized image, or temporary upload/storage connectivity issues.

## Steps

1. Use JPG or PNG under 5MB and avoid uncommon or corrupted formats.
2. Reopen /profile, select image again, and wait for upload completion before saving other edits.
3. Check network stability during upload because interrupted requests fail silently in some cases.
4. If repeated failure persists, test another image and browser, then report upload error message.

## Frequently Asked Questions

### Does changing avatar overwrite old one?

Yes. Existing avatar path is replaced with a new upload for your user ID folder.

### Can I upload from mobile browser?

Yes, as long as file type/size constraints are met and browser upload permission is available.

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*Markdown version of https://personapp.io/help/technical-support/profile-image-upload-fails, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*