# How to submit a high-quality bug report

High-quality bug reports include reproducible steps, environment details, timestamps, and user ID context.

- Canonical URL: https://personapp.io/help/technical-support/report-bug-effectively
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-09
- Last reviewed: 2026-02-19
- Publisher: PersonApp Help Center (https://personapp.io/help)

---

The fastest technical fixes come from reports that include exact reproduction path and platform context. Generic “not working” reports delay resolution because engineering cannot isolate failing flow quickly.

## Steps

1. Write exact steps from page load to error, including what you expected versus what happened.
2. Include browser/app version, OS, device model, and network type (Wi-Fi/mobile).
3. Attach timestamp, screenshot/video, and your PersonApp user ID from profile.
4. Send the report in one support thread so updates and follow-up logs stay linked.

## Frequently Asked Questions

### What is the single most important bug detail?

A deterministic reproduction sequence with timestamp is usually the most valuable signal.

### Should I include sensitive data in reports?

No. Share technical evidence, not private personal or full payment credentials.

---

*Markdown version of https://personapp.io/help/technical-support/report-bug-effectively, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*