# Text chat layout not loading

Text chat load failures are usually token/room startup issues or stale matching state in the text queue.

- Canonical URL: https://personapp.io/help/technical-support/text-chat-not-loading
- Category: Technical Support
- Platforms: web, ios, android
- Published: 2026-02-11
- Last reviewed: 2026-02-20
- Publisher: PersonApp Help Center (https://personapp.io/help)

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Text chat requires successful match queue response plus LiveKit token issuance for the selected room. If layout opens but chat does not connect, reset matching state and start a clean text match.

## Steps

1. Exit current text chat screen and restart matching from Random Text Match.
2. If stuck, refresh page and sign in again before retrying.
3. Wait for “Finding Match” completion and do not open multiple tabs during startup.
4. If still failing, capture console error text and user ID in bug report.

## Frequently Asked Questions

### Why does text chat hang after finding match?

Token retrieval or room join can fail if stale state remains from previous attempt.

### Can I open multiple text chat tabs?

Avoid this. Multiple active sessions can conflict with queue and room state.

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*Markdown version of https://personapp.io/help/technical-support/text-chat-not-loading, provided for AI assistants and plain-text readers. Full index: https://personapp.io/llms.txt*